PAYMENTS
Cash on delivery : cash on delivery, the courier does not accept bank checks, €3 additional for cash on delivery.
Bank Transfer : We accept bank transfer payments. After placing your order and preparing your order, you'll receive the necessary information for the transfer. Your order will be processed and credited within 1-2 business days.
Paypal : the credit card payment process is managed by Pay Pal, the payment method is protected and secure. The credit card details do not pass through our site but are managed directly by the Pay Pal service. Once the procedure is completed, you will be redirected to the Planethair.it website.
Credit card : the payment method is protected and secure. Credit card details do not pass through our site but are managed directly by the operator (Visa, MasterCard, American Express, Poste Pay, etc.).
Klarna: Buy now and pay in three installments at no additional cost. Click here for more information.
Satispay: With Satispay you can transfer money to your contacts and pay in stores with the same simplicity and immediacy of a WhatsApp message.
Scalapay : buy now and pay in 3 installments at no extra cost
SHIPPING
Italy
Courier shipping costs start from €3.99, with orders over €49 spent on products being free;
You can choose the BRT or TNT courier (which does not require payment on delivery) and use a BRT Fermopoint
Courier Guaranteed Fulfillment today - NO DELIVERY (entered before 3pm - excluding holidays): guaranteed order shipping on the day of the order, additional cost is €3.
HOW MUCH TIME DOES DELIVERY TAKE? ( During holidays, strikes, Black Friday, and extraordinary events, delays may occur; the times listed below are not guaranteed.)
Italy : the order will be shipped within 24 hours by Express Courier. Delivery times depend on the location, on average 24/48 hours (excluding islands and small towns which may require additional time);
Abroad : delivery times depend on the location, on average 5 working days.
HOW CAN I FIND OUT WHEN IT WILL SHIP? You'll receive a shipping confirmation email. You can check the status of your order in your account. If your package fails to arrive, it may be a good idea to check with your neighbors; the courier may have left it there. You'll need to contact the courier or email us to arrange a new delivery.
CAN I RECEIVE PRODUCTS TO AN ADDRESS OTHER THAN THE BILLING ADDRESS? Yes, you can specify a different recipient during the checkout process.
# OUR GUARANTEES
PROFESSIONAL PRODUCTS: the best Professional Haircare & Skincare brands selected by us;
FREE SAMPLES offered (subject to availability);
PRICES : the best prices, discounts and ongoing offers;
FREE SHIPPING : for orders over €49 (cash on delivery has an additional cost of +€3);
RETURN : extended up to 14 days;
GIFTS : You can receive gifts when you purchase products on offer;
SECURE PAYMENTS : Pay Pal, Google Pay, Cash on delivery, Bank transfer, Credit card (Visa, MasterCard, American Express, PostePay etc..), Klarna payment in 3 interest-free installments;
ORIGINAL PRODUCTS : the products come directly from the respective manufacturers with the relevant guarantee;
CUSTOMER SUPPORT : by email, chat or message;
1st ITALIAN SITE online since 2000 selling professional products, read the history of our company
